365-day returns

When Taron and Andrew Lissimore started headphonesnow.com, they wanted to create the audio store they wished existed. As headphone enthusiasts, they dreamed of a store with 365-day returns. 

So they decided they were going to try to make 365-day returns work – no matter how ridiculous it sounded to their friends. Years later, they’re still doing it, and their friends still think they’re crazy.

So take some time to get to know your new gear. We want you to enjoy your purchase for years, not just a few weeks. If you’re not satisfied, you can return items in like-new condition for up to 365 days.

Returns initiated in the first 30 days from date of receipt will be refunded back to your original payment method. After 30 days have passed, refunds will be processed as a store credit.

Returns Process

When your return is accepted, an instant store credit will be sent along with a return label. You can use the instant credit to make another purchase right away. If you prefer a refund to your original payment method, we will process the refund to your original payment method once your item has been received and inspected by our team. The inspection process can take up to 5-7 business days.

Once you have received your return label, you have 7 business days to drop off your return. If your return has not been dropped off at the courier within 7 days, an additional 30% restocking fee will apply. If your return is not dropped off within 30 days, your return will no longer be accepted.

Restocking fees apply to every return. To view more information on restocking fees, please see the section titled “Restocking Fees”.

Defective Items

If you are returning a defective product, the product must be repaired under manufacturer’s warranty before a refund is issued. If the manufacturer claims the product cannot be repaired under warranty due to damage outside of warranty, the product will be returned to you and no refund will be issued.

To begin a RMA claim, send us an email at [email protected] 

Return eligibility

Your item must be in like-new condition with its original packaging, accessories and manuals. Please use a shipping box to protect the original packaging during shipping.

The following items are not eligible for returns:

  • Final sale items
  • Special order items
  • Open-box items
  • Price-matched items
  • Accessories, such as ear pads and ear tips (for hygienic reasons) 

These items are still covered by the manufacturer’s warranty, where applicable.

*headphonesnow.com has the right to refuse returns on any items returned dirty, damaged or without its original packaging or accessories.


If you paid with cryptocurrency, we will refund you either (1) the exact amount of cryptocurrency used to make the purchase or (2) the original USD purchase amount at our discretion.

Restocking Fees

All items have a base restocking fee of 10%*. Return shipping costs are deducted from your refund. There is no grace period on restocking fees and they apply from day 1 to day 365. 

The following additional restocking fees apply to the items listed below:

  • In-Ear Headphones  +5%
  • Affirm Financing  +5%
  • Sale or Discounted Items +10%
  • Missing Accessories or original packaging  – Not Returnable
  • Products with batteries  +5%
  • Earwax or Dirty headphones  +25%
  • Return of more than 2 items in a 365-Day Period  +25%
  • Failure to ship item within 7 days of receiving return label  +30% 


All Affirm / Shop-Pay financing orders have a 5% cancellation fee. 

For all other payment methods, your first cancellation is free. Subsequent cancellations have a 5% cancellation fee. We understand that sometimes life happens and an order needs to be cancelled, but we pay a non-refundable payment processing fee for each transaction.

Special order items are non-cancellable and non-returnable. Special order items may ship earlier or later than the estimated shipping window and this will not be accepted as grounds for cancellation.

Policy Abuse

In order to provide a 365-day return policy, we need to take abuse seriously. 

We reserve the right to refuse orders from customers we believe have abused, or will abuse, our return policy, at our discretion. This includes customers who spread returns across multiple accounts.

We made our return policy to help you find gear you feel great about for a long time. Most people use it exactly as intended. We don’t want the handful of people who attempt to abuse our policy to ruin it for everyone else.